ABOUT
One person. Responsible for all of it.
Not an agency. Not a team of contractors — one person, Omar Trejo. When something breaks at 2 a.m., you know exactly who answers.
The operator
Omar Trejo scopes, builds, and delivers every project — fifteen-plus years of AI software, Fortune 500 to early-stage startups. One person decides and does the work; the references on this site are for him personally.
It's also why it's fast — nothing to hand off, nothing to rebuild.
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The method
AI is a system, not a demo. We build the feedback loop that checks its own work and find the one slow step holding everything back. Most AI projects die at the demo — this is why ours don't.
One operator directing a fleet of AI agents — and a separate one checking the work. This is the part most firms leave out of the sales conversation, and it is the whole reason the arithmetic works. The work is executed by AI agents under direction, in parallel, at a volume one person could not reach by hand. That is not a discount and it is not a shortcut — it is the mechanism.
The practice
ML LABS runs its own products too, under Escape Velocity Labs — we live with what we build, not just ship it and leave.
The guarantee
Fixed scope, a written plan, and measurable targets set before work starts. Targets are written into the contract before work starts. Design and Build carry a full refund until acceptance — you sign when it's proven, or, once we've shown the targets met in writing, a 15-business-day evaluation window runs and closing it without naming a missed target is acceptance too. Either way you give up the system, not the money. Operate is different on purpose: no refunds, no lock-in — cancel any time with 30 days' notice.
15 minutes · no deck · you pick the time
Yes, it is one person. Here is what that costs you, and what it buys you.
You are not worried about documentation. You are worried about month four of a six-figure build, or month fourteen of a retainer, and one person who stops answering. That is the right thing to worry about, and reassurance is not an answer to it. Structure is.
What it costs you
A team of forty has redundancy you do not get here. We are not going to pretend otherwise — it is the one row in the comparison below that an agency wins outright.
What we do about it
- Everything lives in your repository from day oneCode, runbook, and the architecture record land in a repository you own, continuously — not as a handover event at the end. There is no version of this where the work is trapped somewhere you cannot reach.
- Credentials live in your secret storeNever in a repository, ours or yours. You grant access scoped to the statement of work and you revoke it whenever you decide to.
- No standby engineer on retainer — and we will not pretend otherwiseSome firms answer this with a named successor kept on standby. We do not have one, and inventing one would be exactly the kind of reassurance this section refuses to give you. The structural answer is the one above: because the repository, the runbook and the credentials are already yours, whoever picks the work up — your own team, or someone you hire — starts from a written system rather than an excavation. That is a difference you can check in month one instead of discovering in month fourteen.
- An unavailability clause with teethIf ML LABS goes non-responsive for five consecutive business days, Operate fees stop and prorate to that date. You are not paying for silence, and the handover package is already in your hands because it always was.
What it buys you
No account team, no handoffs, no context reset, and nobody learning your system on your budget. The person who scoped it is the person who built it and the person who answers when it breaks. That is not available at forty engineers, at any price.
The bar we would want you to hold us to, written down before you hold us to it. Read it →