Define the right work
Map the workflow, establish its baseline and agree what a successful release must do.
FOR THE WORK THAT KEEPS MOVING
Your operations need an engineering owner.
A senior engineering partner to build, run and improve the operational software your business needs. One accountable operator, from the first workflow to the next improvement.
Built for multi-site B2B service operators.
See the delivery experience →AI engineering partnership
$30,000/month
3 months initially. $90,000 total, billed monthly in advance. All prices in USD.
Discovery, active development and operation in one engagement.
Book a call 15-minute introductory call · no charge
Scope and start date agreed before signing.
01THE MANDATE
Put working software behind your priority.
Service completion to invoicing. New-branch onboarding. An exception queue with no clear owner. Start where the operational friction is already visible.
Ship useful software
Build the integrations, interface and automation around your existing systems and approval rules.
Keep improving it
Monitor the agreed system, handle incidents and prioritize the next improvement with you.
BUILT AROUND YOUR EXISTING OPERATION
Connect the work between your systems.
Keep the tools your teams rely on. Build the missing handoffs, approval paths and exception handling around them.
See the systems we've delivered →The scope boundary. One prioritized delivery lane. Start with one workflow, up to three roles and two integrations; agree each release before work begins. Work outside that boundary is prioritized into a later release or separately scoped.
02THE FIRST QUARTER
Build the first release, then improve it.
Month 01
Make the problem concrete
Map one workflow, validate access, set the baseline and review the first working slice.
Month 02
Put the workflow to work
Test a bounded release with real users, review exceptions and agree the production rollout.
Month 03
Improve what the team uses
Stabilize the release, measure adoption and choose the next improvement from observed work.
This is the planning sequence. Your statement of work sets milestones, release acceptance criteria and access dependencies. Weekly working reviews make progress visible; a monthly outcome review determines what deserves attention next.
THE RIGHT FIT
Bring an owner and a funded priority.
You bring the process knowledge, the people who use it and access to the systems. Omar brings product judgment, engineering and operational responsibility.
An executive owns the outcome and can make decisions.
The workflow has recurring volume and a measurable consequence.
Your team can commit budget, system access and time for reviews.
You need ongoing progress across a prioritized roadmap.
Talk through the fit →03BEFORE YOU SIGN
Clear terms are part of the product.
Investment and billing
3 months initially. $90,000 total, billed monthly in advance. All prices in USD. Monthly in advance after a signed statement of work. Cloud, model, software-vendor fees and applicable taxes are additional.
Term, notice and refunds
After the initial 3 months, the engagement continues monthly. Either party can give 30 days' written notice, including during the initial term, with termination effective no earlier than the end of that term. Fees for delivered service periods are not refundable. Prepayments for periods after termination are returned. The signed agreement defines remedies for nonperformance.
Scope and exclusions
One prioritized delivery lane. Start with one workflow, up to three roles and two integrations; agree each release before work begins.
- Parallel product roadmaps or an entire engineering department
- Whole-ERP replacements or unlimited feature requests
- Round-the-clock staffing or guaranteed resolution times
- Regulatory certification or guaranteed business outcomes
Support and response
Monday to Friday, 09:00–18:00 US Central Time, excluding US federal holidays. Response means acknowledgment, not a guaranteed resolution.
- Severity 1: Production is down, or your data is at risk. Acknowledged within 4 business hours.
- Severity 2: Running, but degraded, drifting, or costing too much. Acknowledged within 1 business day.
- Severity 3: A question, a change request, or something to watch. Acknowledged within 2 business days.
Ownership and handover
Paid-for custom deliverables transfer to you monthly, with source history, documentation and a runbook. Your existing IP stays yours. Third-party and open-source components keep their licenses; any pre-existing ML LABS components are listed in the agreement with rights to use and maintain the delivered system.
The person and the capacity
Omar leads the work personally. Scope and an available start date are confirmed before you sign; new delivery commitments are accepted only when current obligations and incident coverage can be met. You receive regular repository exports and a documented handover. If Omar is non-responsive for 5 consecutive business days, fees stop and are prorated to the start of that period. No standby engineer or 24/7 coverage is included.
The signed statement of work and agreement govern each engagement. Security and vendor information →
YOUR NEXT STEP
Bring the handoff everyone keeps chasing.
We'll work out whether it needs better software, better configuration, or a different decision.